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University of Copenhagen's (UCPH) IT service will now provide 24\/7 telephone support to students and staff","use_post_excerpt":false},{"acf_fc_layout":"Byline","is_author":false,"contributors":[{"use_registered_user":false,"user":false,"contributor_name":"Alix Feldman","contributor_title":" ","contributor_image":false}]},{"acf_fc_layout":"Content","content":"<p>You can now call IT, even in the middle of the night, according to KUnet.dk.<\/p>\n<p>The on-call scheme is designed specifically to benefit academic staff, but members of technical and administrative staff and students are also welcome to use the service, writes KUnet.dk.<\/p>\n<p>“Researchers and lecturers often work at odd times of the day, and many of them are very active users of UCPH\u2019s IT systems. University IT and Service Desk want to make sure that academic staff are able to rely \u2013 at any time \u2013 on technical assistance with the University IT\u2019s systems, as well as with the hardware and software we supply and install,” says Pernille Berg, group leader for Service Desk.<\/p>\n<h2>New pilot project<\/h2>\n<p>The on-call scheme is part of a three-month pilot project that will assess the need to extend Service Desk\u2019s current opening hours. <\/p>\n<p>If there turns out to be demand for 24\/7 Support, which it is called, University IT and their service desk will offer it as a regular service.<\/p>\n<p>universitypost@adm.ku.dk<\/p>\n<p><em>Stay in the know about news and events happening in Copenhagen by <a href=\"http:\/\/universitypost.dk\/newsletter\" target=\"_blank\">signing up for the University Post\u2019s weekly newsletter here<\/a>.<\/em><\/p>\n"},{"acf_fc_layout":"ArticleEnd"},{"acf_fc_layout":"OtherStories","headline":"","hand_picked_posts":false,"references":false,"category":false,"theme":false,"number_of_posts":"4","style":"default"}]},"taxonomyData":{"category":[{"term_id":44,"name":"Campus","slug":"campus","term_group":0,"term_taxonomy_id":44,"taxonomy":"category","description":"","parent":0,"count":1547,"filter":"raw"}],"post_tag":[],"post_format":[],"expression":[{"term_id":15,"name":"News Article","slug":"news_article","term_group":0,"term_taxonomy_id":15,"taxonomy":"expression","description":"","parent":0,"count":11493,"filter":"raw"}],"translation_priority":[]},"featured_media_url":"https:\/\/uniavisen.dk\/wp-content\/uploads\/2013\/05\/itarticlepic-1280x852.jpg","_links":{"self":[{"href":"https:\/\/uniavisen.dk\/en\/wp-json\/wp\/v2\/posts\/12333","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uniavisen.dk\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/uniavisen.dk\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/uniavisen.dk\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/uniavisen.dk\/en\/wp-json\/wp\/v2\/comments?post=12333"}],"version-history":[{"count":1,"href":"https:\/\/uniavisen.dk\/en\/wp-json\/wp\/v2\/posts\/12333\/revisions"}],"predecessor-version":[{"id":34565,"href":"https:\/\/uniavisen.dk\/en\/wp-json\/wp\/v2\/posts\/12333\/revisions\/34565"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/uniavisen.dk\/en\/wp-json\/wp\/v2\/media\/12335"}],"wp:attachment":[{"href":"https:\/\/uniavisen.dk\/en\/wp-json\/wp\/v2\/media?parent=12333"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/uniavisen.dk\/en\/wp-json\/wp\/v2\/categories?post=12333"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/uniavisen.dk\/en\/wp-json\/wp\/v2\/tags?post=12333"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}